Photo: Co-founders Marc Sanchez and Borja Solé
With over $700 billion in annual debt defaults across Europe and the US, there are hundreds of billions of dollars in unsecured, non-performing consumer loans that corporates, banks, and debt collection agencies (DCAs) need to service. The scale of the opportunity is enormous, yet the debt servicing ecosystem remains deeply inefficient.
Reaching thousands of individuals, handling edge cases, and negotiating payments in regulated environments is complex and costly. As a result, large segments of debt are either written off or sold at steep discounts to DCAs. These agencies, while operationally specialised, still rely on outdated workflows, high-cost call centres, and face shrinking margins from portfolios acquired during the low interest rate era.
The outcome is clear: both corporates (e.g. utilities, telcos, banks) and DCAs are burdened with high operational costs and low recovery rates. Only the highest-ticket debts remain viable for collection, leaving vast amounts untouched and directly impacting the bottom line of major institutions.
Murphy, founded by Borja Solé and Marc Sanchez, changes that. It lets companies service existing debt better, as well as opening up low-value debts that have historically been ignored, turning what was once written off into real recovery. With an AI-native setup, SOTA voice agents, and omnichannel messaging, Murphy can be deployed seamlessly, delivering a superior experience and improved results.
Advances in AI voice, multimodal models, and low‑latency speech synthesis now make it possible for software to carry out polite, two‑way negotiations at scale – dramatically lowering costs while unlocking insights from real-time dialogue. Debt collection is a prime use case. Murphy has already shown materially higher recovery and faster resolution rates, and even before its first birthday, has gone live with some of the world’s largest banks and DCAs, managing portfolios worth hundreds of billions.
Borja and Marc bring a rare blend of operational knowhow, technical depth, and exceptional drive. Borja experienced the frustration of chasing thousands of micro‑invoices as CFO of his previous company; Marc built large‑scale comms infrastructure at Twilio before teaming up with him. Now, they’ve come out of stealth after raising $15 million in pre-seed and seed funding to fuel expansion across Europe and the US. The round was led by Northzone, with participation from ElevenLabs, Lakestar, Seedcamp, and Enzo Ventures.
Commenting on the raise, our Partner Jeppe Zink said, “Debt servicing is a $300+ billion global industry ripe for disruption. After reviewing countless verticals, this stood out as one where AI can make a major impact. Given their experience and relentless pace, Borja, Marc, and the team are uniquely positioned to transform the space.Pascual Cortes-Monroy, VP at Northzone, adds: “Murphy is delivering bottom-line impact to large enterprises in complex, regulated markets – a rare achievement and a testament to the strength of what they’ve built.”
By reaching people at scale and improving with every interaction, Murphy recovers debts that were previously out of reach, unlocking a new segment of the market for lenders and agencies alike. Lenders recover more, agencies modernise their toolchains, and borrowers face consistent, transparent processes instead of ad-hoc phone scripts. Debt servicing has waited decades for a step-change in efficiency. With a native-AI platform, a fast-growing behavioural dataset, and a team who understands both sides of the problem, Murphy is delivering that change. We’re proud to be part of their journey.